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Store Policy

At Little Button Essentials, we strive for 100 % customer satisfaction. If you are not happy with any aspect of your purchase, please contact us as soon as possible so we can discuss this with you.

Damaged or Faulty Goods

All care is taken by Little Button Essentials to package items securely to reduce the chance of damage in transit. If you receive a faulty or damaged item, please contact us within 24 hours of receiving your purchases. We are happy to exchange or refund your item in full, if you find any faults or discrepancies with your order.

To ensure the quality of our products are maintained at the highest level and all problems with quality are resolved, we ask you to return the faulty product in a Reply Paid post bag that we will send to you with your exchange items.

For refunds on faulty products, we ask that the item is returned, before we process the refund payment.

Returns & Exchanges

If you are unsatisfied or change your mind about your Little Button Essentials purchase and wish to return items, we will issue a credit (excluding postage costs) to use on our website. If you wish to exchange items, we ask that you include a Reply Paid satchel with your returns. We will ship your new items on receiving the returns.

Items must be, unused and returned within 2 weeks of purchase. Little Button Essentials reserves the right to refuse a product that does not meet these requirements.

Product Availability

Product availability and pricing are displayed on our website and are subject to change without notice. If there is a product that you are interested in and it is not available, please contact us to discuss your suggestions. At Little Button Essentials, we aim to supply customers with Mother and Baby products that are unique and natural and we value your comments.  We make every effort to ensure our products are described accurately with a quality photo

Product Quality

Madannah Range

Little Button Essentials offers a unique range of homemade products which provide customers with high quality, natural products at an affordable price. The ingredients used in the Madannah range are sourced through Australian wholesalers and are guaranteed for their high quality therapeutic and cosmetic grade. Each bottle of Madannah Cream is unique and lovingly made by hand. Variations may exist between bottles of Madannah cream in the colour and consistency of the product. The Organic nature of the main ingredients in this product mean that NO chemical process has occurred to make the products uniform in colour and consistency. The products therefore maintain their natural variation in colour and consistency. The process of making these products ensures that the properties of each individual ingredient are maintained so that the finished product when applied to the skin has maximum benefit.

Gift and Toy Range

All products sold through Little Button Essentials are sourced through Australian craftsperson’s and suppliers. We aim to provide customers with a unique line of handmade gifts which contain natural fibers.

Payment & Shipping

Little Button Essentials delivers Australia wide. To ensure reliable and safe delivery of your purchases they are dispatched through Australia Post and postage cost calculated at checkout prior to payment. We can deliver to you, or if your purchase is a gift we can deliver to the recipients address. Payment options available include PayPal, credit card or direct deposit.

Local (Goondiwindi) orders

Please view our retailers page for a list of local stores that sell our Madannah Cream. Otherwise all orders will be taken through the littlebuttonessentials.com.au website and delivered via Australia Post with applicable postage applied.

Privacy Statement

At Little Button Essentials, we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we do with the information we gather

We will gather information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

By entering your details into our website you agree to us using your information for the purposes mentioned above. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete or you do not wish for us to store your information for the purposes mentioned in this privacy statement, please write  to or email us.